Vision, Values & Guiding Principles

MSCWA’s Vision

An inclusive society that values diversity.


MSCWA’s Purpose

To meet the settlement, welfare, education and training, cultural, legal and related needs of culturally and linguistically diverse Western Australians; and to use its cultural and linguistic service planning and delivery expertise to undertake initiatives to respond to natural and other disasters and humanitarian causes overseas.


MSCWA’s Values

  • Respect for and Acceptance of diversity
  • Accountability
  • Excellence
  • Respect for staff, volunteers and clients
  • Participation
  • Continuous learning and improvement


Guiding principles & priorities

All programs and services at MSCWA will reflect the organisation’s purposes and aims. All staff and Board of Management members will be guided by the values outlined in this section in all aspects of their work at MSCWA. All programs and services at MSCWA will reflect these values in their planning, design and delivery. All staff, Board of Management members and volunteers will work towards achieving the following principles and priorities.  Commitments to social justice, good governance, and diversity MUST be paramount in all decision making.


Social justice

  • A commitment to equity – a fairer distribution of economic resources and power.
  • A commitment to access – fair and equal access for all persons to those services that are important to their quality of life and the upholding of their MSCWA rights.
  • A commitment to participation – maximising client’s opportunities to participate in the circumstances and decisions that affect their lives, including MSCWA program planning and implementation.
  • A commitment to rights – developing fairer, more comprehensive rights that can be enforced by all people, regardless of gender, ethnicity, disability, income or cultural background. This incorporates civil, political, industrial, social and economic rights.


Diversity, Multiculturalism and Aboriginal Reconciliation

Western Australia’s population is remarkably diverse from the perspectives of culture, language, religion and historical tradition, besides our indigenous people who have been here for more than 40,000 years waves of immigration have in the last 200 years resulted in a population that traces its origins to 200 different countries. Collectively, Western Australians speak 170 different languages and practise more than 100 religious faiths. Western Australia continues to have the highest proportion of people born overseas of all States and Territories.


Almost half a million Western Australians, or more than a quarter of the State’s population, were born overseas. In recognition of this diversity and to address historic injustices, Governments, commonwealth and state, have adopted the public policies of multiculturalism and Aboriginal reconciliation. MSCWA is committed to these policies and will endeavour to do all it can towards achieving their objectives.


Good governance

  • A respect for the experiences, views, needs and rights of all persons involved in and using MSCWA..
  • A belief in the dignity and worth of each individual.
  • A belief in participation, access to information and collaboration as key ingredients of good decision-making.
  • A commitment to transparent processes of governance.
  • A commitment to fairness and equity across all organisational relationships.


Client choice & self-determination

Staff and volunteers at MSCWA will provide persons using the service with accurate information regarding the extent and nature of the services and MSCWA options available to them and will not knowingly withhold such information. They will also let clients know about their rights as service users and the implications of services available to them.


Preventing unfair practices

Staff, volunteers, Executive Director and Board of Management members will act to prevent practices that are unfair, threatening or discriminatory against any person or group of persons.


Confidentiality & privacy

All persons using or working with MSCWA have the right to confidentiality of their personal information. This right will be recognised and put into practice in all areas of the Centre’s operations.


The Board of Management at MSCWA will respect the confidentiality of information obtained in the course of any meetings. Board of Management members will minimise unnecessary exchange of information about internal agency issues. Board of Management members will not share information about staff members or Board of Management members to networks outside the service.


Professional conduct

All persons working at MSCWA – Board of Management members, staff and volunteers – have a shared responsibility for maintaining a harmonious, professional and supportive working environment.


The professional attitude and behaviour of individuals and of the team are crucial to MSCWA’s reputation and quality of service, and to the goodwill and confidence that funding bodies and other organisations have in MSCWA.