Feedback

MSC welcomes your feedback on all aspects of our work and in particular how we deliver our services.

 

We are committed to providing high quality services to all those who access our programs and services, their families and carers.Their rights and interests are the cornerstone of our service delivery.

 

Accordingly we continually seek to improve our services and work practices to make sure we are doing the best we can.

 

Your feedback is a valuable part of this process and we welcome any comments and suggestions of how services can be improved.

 

Feedback can be provided via email, phone, fax or post using the details below.

 

Email:              admin@mscwa.com.au

Fax:                 92277638

Phone:             93282699

Post:                Executive Director, MSC, 20 View Street, North Perth, WA 6006

 

If you have been treated unfairly/discourteously or are unhappy about the services received for any reason you are welcometo make a complaint. We will investigate it promptly and resolve it in a fair, accountable and transparent manner.

 

If you have a more serious concern and would like to make a formal complaint, please refer to the following.

 

MSC Grievance/Complaint Procedure

MSC Grievance/Complaint Form

MSC Consumer Rights & Responsibilities Charter

 

All of the above will be provided in languages other than English, on request. We will also provide cost-free access to interpreters and alternative communication formats should this be required.