Multicultural Disability Services Program

MSCWA has always pursued a collaborative approach to ensure that needs of CaLD clients are met equitably and in a culturally appropriate manner. MSCWA has worked closely with the Ethnic Disability Advocacy Centre since its inception and this has led to the Centre establishing Maitri WA’s first community based non-condition specific multicultural clinical mental health service and Live Smart the first and only DSC approved Disability Accommodation Support Service provider in WA.


The Live Smart Program has been replaced by the Multicultural Disability Services Program and it now provides a range of Disability Services Commission’s“Individually Funded Services.”


MSCWA is strongly committed to a person-centred and strengths based service approach with a focus on “wellness” and independence. This is reflected in our staff recruitment and orientation, policies and procedures manual, involvement of consumers and carers in the development of its 5-year Strategic Directions and initiatives such as Disability Access and Inclusion Plan and ongoing response/commitment to the Western Australian Carers Charter.


The Centre’s commitment to and record of continuous improvement is impressive as evident by the materials provided for the aforementioned audit, thanks to the above mentioned software and the commitment of the board and staff to it and the training and monitoring undertaken for this purpose.



Age Range:



 Geographic areas
Metropolitan – North
Metropolitan  – Central North
Metropolitan – East
Metropolitan – South East
Metropolitan – Central South
Metropolitan – South West


Support Requirements

Will support any person of a specific cultural and/or linguistic background with a disability, including people with very complex support requirements



‘Our Plan’ is an individually tailored arrangement that is carefully planned by the person with a disability and or family/carer with the support of the Centre’s Multicultural Disability Services Program (MDSP). Its focus is the person and not his/her disabilities. It is based on the person’s strengths, experiences, preferences, aspirations choices and values and involves the person as an active collaborative partner of ‘Live Smart’.

MDSP promotes the empowerment of a person with disabilities through shared decision making by involving the person’s family, carer and social network.  Our Plan also takes into account the cultural and linguistic factors that impact on the person and ensures that they are appropriately addressed. It is continually monitored and regularly updated; so that the support they need to achieve their objectives and aspirations of a good life is guaranteed.



Details of ways in which the individual will have choice and control over their supports

The individual and/or their advocate will have as much choice and control as they desire over the supports to be provided. This will cover support design and planning, choice of who provides the support and how it is provided. Accordingly they will have substantial control over the “non-administrative” component of the budget. MSCWA organisational processes and policies are inclusive, consultative and in accessible formats and it will ensure that this continues to be the case.


In developing its Strategic Directions for the next five years MSCWA sought input from consumers and carers. MSCWA believes in Shared Management as a mechanism for people with disabilities to direct, control, manage and monitor their support, in ways that makes sense to the person, their family and their communities and will strongly advocate this as their preferred service delivery approach. It will also strive to involve the family if this is the clients preferred choice of support provider and in other instances wherever possible support workers of the same religious, ethnic and gender of the client.


Towards this end, MSCWA will provide relevant training for such personnel to undertake the required support.  However, if a client chooses not to adopt this approach their wishes will be respected and accordingly addressed. MSCWA has the capacity to provide monthly (and more frequently if required) individual budget reports if clients so desire.


The Program offersShared Management and will provide Individual budget reports.


  • Treated with respect
  • Receive competent, professional, and ethical service, which is culturally and linguistically appropriate and tailored to reflect their choice, goals, aspirations etc;
  • Receive a clear explanation of the services offered
  • Discussion and review of their goals, aspirations etc. at any time


Services Provided
Bilingual and culturally appropriate Personal Support Bilingual support workers who speak the language of the individual will assist with daily activities such as bathing, dressing and meal preparation. Support workers will receive training specific to meeting the needs of individuals in a culturally appropriate way and interpreters will be used where they don’t speak the language of the individual.
Domestic Assistance Bilingual support workers will assist the individual in learning skills to do inside and outside domestic chores including garden maintenance and removal of rubbish. This will be done by the nominated support worker and not a domestic worker coming into the home to do domestic chores.
Mentoring Bilingual Mentors will provide ongoing support and guidance including one face to face visit weekly to the individual and will be on call to provided responses in person, via email and or phone.
Supported learning Bilingual Support workers will assist the individual to acquire and develop skills and competencies
Overnight support away from home MSCWA will arrange transport to and from overnight suitable residential support and provide personal support as required through bilingual support workers.
Host family The individual will be able to stay 1-2 nights with host family of similar ethnic/language/religious background or an ethnic background of their choice. The 1-2 nights can be any day(s) of the week. Daily living support will be provided in the host family’s own home
Home sharing such as co-resident support Person shares a home with a person with a disability and provides support and companionship in return for a payment or rental subsidy.
Shared supported living in a group home Person lives in a shared home with other people with disability and shares the cost of support workers who provide 24/7 support to the residents depending on support needs
Support/Service Coordination Senior MSC staff will oversees the support arrangements and liaise with the other key people, will be the primary contact for individual and family, and will be responsible to ensure agreed outcomes are achieved effectively.
Registered nursing Bilingual registered nurses will provide clinical support for specific health related needs as required
Recreational Support Bilingual support workers will support the individual to pursue recreational activities.
Holidays-intra and interstate and overseas. Bilingual Support workers will accompany individuals on short holidays taking fully into account the disabilities of the person.
Community inclusion Bilingual support workers will support individuals to participate in community and cultural activities. Support will include providing transport to and from the individual’s house to the relevant venues and being with the individual for the entire event if so required.
Assistance to adapt or adjust a workplace  Advice given to a participant and their employer to change the layout, workflow etc. in a workplace in order to accommodate the participant’s needs due to their disability
 Modifications to workplace Changes to structure fittings or equipment that are required by ‘reasonable adjustment’ to ensure a participant is able to perform their work tasks.
Assistance to transition from school to work Provision of skills training, advice, assistance with arrangements, orientation to assist a person with disability moving from school to work
On the job training and support in the open labour market Provision of changes to the building structure, fixtures or fittings of the workplace which are required by the person with disability but are additional to the requirements of the workplace to make
Specialised assistance to gain employment in the open labour market Additional assistance required by a person with disability because of their disability to obtain a job
Assistance with school or education integration Assistance to participate in education activities due to the impact of the person’s disability
Transition from school to further education Provision of skills training, advice, assistance with arrangements, orientation to assist a person with disability moving from school to further education
Transition to school – program design, planning and implementation Specialised assistance in planning and transitioning to school
Empowerment MSCWA will provide information, advice and workshops on self-advocacy and how to effectively use external complaints mechanisms and lobbying.