Emergency Relief Program

Funded by the Department of Social Services and Lotterywest

The program also provides clients with emergency relief to support immediate financial need.

Due to the increasingly disproportionate difference between Centrelink benefits and costs relating to rent and utilities, humanitarian entrants are facing serious financial difficulty which is impeding their successful settlement into Australia.

Immediate financial need can result from one or more of the following:

  • Poor money management/budgeting skills
  • Unemployment
  • Mental health issues
  • Sickness, disability
  • Debt Issues (Bankruptcy, over-committed credit debts)
  • Family crisis/breakdown

Assistance is provided by way of food vouchers, payments of rental arrears, outstanding utilities bills etc.

Clients are also assisted with advocacy and referrals to appropriate services for further support where required.

Emergency Relief Guidelines

Appointments are required prior to presenting to the relevant office and the client will need to bring the following:
Income Statement from Centrelink
Payment reminder or final notice on ; utility bill, rental arrears etc
Other supporting documents (such as receipts supporting the client’s financial crisis)
Centrelink Concession Card
Evidence of Visa to establish residency status
Clients are able to access emergency relief through the following offices:
Mirrabooka Office:     9344 7858

North Perth Office:     9328 1544

Cannington Office:    9258 5188

Bunbury Office    9791 5281

Phone interpreters are available from all offices.